What is IT Service Management?
IT Service Management is the core of IT business agility. It's the structure of services, business processes, reporting, and systems into one cohesive integrated system. LEARN MORE >
LANDesk's Five Steps to Customer-Driven Service Management
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1. Establish endpoint configuration management. This level of control is absolutely critical and underpins all other activities. LEARN MORE > |
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2. Implement a help desk. A natural outgrowth of configuration control, a help desk is the first pragmatic move toward customer-driven service management. LEARN MORE > |
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3. Apply asset management. This is where technology and the business meet-moving beyond traditional break/fix and into service-driven management. LEARN MORE > |
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4. Extend to service desk. While a help desk system essentially tracks incidents, a service desk approach groups incidents into problems and addresses the underlying causes, which are then resolved via scheduled change and release management. LEARN MORE> |
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5. Bind it all together with process control. Adding a layer of automated process control pulls all the elements together. Process and workflow automation crosses business silos, unifies the functionality, and provides consistency and speed-to-service. LEARN MORE > |
Why do I need IT Service Management?
IT Service Management means automating IT and business processes to allow companies to improve service levels, ensure compliance, and reduce costs while achieving greater cross-organizational efficiency. LEARN MORE >
Learn More
To learn more about LANDesk IT Service Management, download our white paper.
To see how much IT Process Automation can save your company, download this ROI calculator.
Why LANDesk?
See why LANDesk is the only solution provider that helps organizations focus on improving business processes to drive business performance.
